romeo Privacy Policy
This page describes what we collect when you use romeo and how we keep that data protected. We process personal information—including your email, identity documents, payment details, and account activity—to provide our service, comply with banking regulations, and protect your account from fraud.
Our approach to privacy is straightforward: we collect only what we need to operate romeo safely and legally. We do not sell your data to third parties. We do share limited information with payment processors like DANA, e-wallet, mobile banking, local payment, online payment, and Indonesian banks—only what is necessary to process your deposits and withdrawals. We also use standard analytics tools to understand how users interact with our platform, but this data is anonymized and does not identify you.
We store your data on servers that may sit outside Indonesia. However, we apply the same security standards everywhere we operate. If you have questions about how we handle your information, contact our support team, which operates in English and Indonesian during standard business hours.
What we collect on romeo
Registration data. When you open a romeo account, we collect your email address and a password. This allows us to create your account and communicate with you about your activity and account status.
Identity documents. Before you can withdraw funds, we require verification documents—a national ID, passport, or driver's licence. We collect clear images of both the front and back. This is mandatory under Indonesian banking law and helps us prevent fraud and money laundering. We store these documents securely and only use them for verification purposes.
Payment information. When you link a payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer via mobile banking, local payment, online payment, e-wallet), we collect the account details you provide. We do not store your full bank account number or payment credentials on our servers—these are processed directly by your bank or payment provider through encrypted channels.
Account activity. We track your deposits, withdrawals, tournament entries, and game play. This data helps us detect fraud, resolve disputes, and comply with regulations. It also helps us understand which games and tournaments are popular among our users in Jakarta, Surabaya, Bandung, Medan, and Semarang.
We do not sell your personal data
Your email, identity documents, and account activity are never sold to advertisers or third-party marketers. We share information only with payment processors and our support team, and only to the extent necessary to operate romeo.
How we use your data on romeo
We use your information for several purposes. First, to provide and maintain romeo—processing your deposits and withdrawals, running tournaments, and delivering live-dealer tables and sportsbook coverage. Second, to verify your identity and prevent fraud. Third, to comply with banking regulations and Indonesian law. Fourth, to respond to your support requests and handle disputes. Fifth, to send you service updates—such as tournament schedule announcements or account security alerts.
We do not use your data for marketing purposes beyond service notifications. If we send you an email about a new tournament format during Idul Fitri or a Liga 1 matchday special event, it is because that information relates directly to your romeo account or our platform operations.
Third-party processors and your rights on romeo
Our platform relies on third-party processors. Payment providers like DANA, e-wallet, mobile banking, local payment, online payment, and Indonesian banks receive deposit and withdrawal details to complete your transactions. Live-dealer studios and game providers receive minimal information—typically just your account ID and session token—to deliver your gaming experience. Analytics platforms receive anonymized usage data to help us improve romeo.
These third parties operate under data-protection agreements with us. We require them to protect your information and use it only for the purposes we specify. However, we cannot control how third parties operate once they receive your data. If you are concerned about how a specific processor handles your information, contact our support team.
Your privacy rights
- You may request a copy of the personal data we hold about you.
- You may request correction if your data is inaccurate or incomplete.
- You may request deletion of your data, subject to legal retention requirements.
- You may request that we stop processing your data for marketing (though we do not market to you beyond service updates).
- You may withdraw consent to data processing at any time.
Cookies and tracking
We use cookies to keep you logged into romeo, remember your game preferences, and analyze how you use our platform. Cookies are small text files stored on your device. They help us improve the user experience—for example, by remembering that you prefer to play Aviator tournaments in the morning and Gates of Olympus in the evening.
We do not use cookies to track you across other websites. We use analytics cookies only to understand aggregate trends—such as how many users play during Idul Adha or which payment method is most popular in Bandung. This data is anonymized and does not identify individuals.
You can disable cookies in your browser settings, though this may affect your romeo experience. For example, you may need to log in again on each visit.
Data security and retention
We apply industry-standard encryption and security practices to protect your data. Your connection to romeo is encrypted using TLS (Transport Layer Security). Your password is hashed and never stored in plaintext. Identity documents and payment information are encrypted before storage.
We retain your data for as long as needed to operate romeo and comply with law. Typically, we keep account and transaction records for at least five years—as required by Indonesian banking regulations. We delete marketing data after it is no longer relevant, and we delete cookies after they expire.
If you close your romeo account, we retain your data in an anonymized form for dispute resolution and regulatory compliance. We do not delete it immediately, but we do prevent active access to your account.
Contact us about privacy
If you have questions about our privacy practices, wish to exercise your rights, or believe your data has been misused, contact our support team. We respond in English and Indonesian during standard business hours. Provide your account details and a clear description of your concern. We investigate and respond typically within 24 to 48 hours on business days.